From phone to email to post, there are numerous ways to get in touch. Please click here for a full list of ways to contact us.

Provided you have purchased valid Horsebox Breakdown cover including Home-Start / Stable-Start with your insurance policy (please check your documents) and your Horsebox fails to start at your home address or at your stable / livery yard (provided recorded as the overnight parking location), you will need to call your breakdown provider 'Equity Red Star' on 0800 243 783 or 01277 720718 and provide the policyholder's name and Horsebox registration number.

Your documents will be on our online portal, unless you requested them by post or email. Please visit our document portal to get your documents.

If you have requested to receive your documents via email, then you should receive them within 48hrs. If you have requested to receive your documents in the post, then you should receive them within 7 working days. You can click here to request duplicates be issued.


We will endeavour to ensure that the Motor Insurance Database is updated within 14 days of your policy being incepted. You can check this by going online to www.askmid.com. Please ensure that the Registration Number is correct when you receive your documents as this can delay the process if it needs to be amended.

Please send any outstanding documents we require either via email by clicking here or send them to us by post, please provide a covering email or letter advising us of the policyholders name, reference number (or postcode) and a brief description of what document(s) you are submitting.

Policies arranged by Equesure Insurance Services do NOT cover driving of other peoples vehicles which is standard with this type of insurance policy.

If unsure, please contact our Customer Service Team, details of how to contact us can be found by clicking here.

The quickest way to submit your No Claims bonus proof or request that we verbally confirm this with your previous insurer is by clicking here and filling out the online form or by calling Equesure on 01480 220089  during our normal opening hours.

By requesting additional documents from you, our Insurers are assessing the overall risk (policy) in greater detail which enables them to offer you lower prices based on your specific personal details. Click here to view what documents are acceptable & also to upload any requested documents.

If you are a client who receives correspondence via e-mail, you should receive an email when all outstanding documents have been processed & are deemed acceptable (check your spam or junk folder if the document are not visible in your inbox). If you have opted to receive your documents via post, we will send a letter by this method as soon as all documents outstanding have been received which should arrive within 7 working days.

If you have opted to pay by instalments, your finance will be offered and provided by Close Brothers Limited trading as Close Brothers Premium Finance. You should receive a Welcome Pack no later than 7 days after the start date of your policy, either by email or post (depending on your document preference), which will provide detailed instructions of anything they require to complete your credit agreement and detail the interest level. If you haven’t received your Welcome Pack by email or post within this timescale, please contact Close Brothers directly directly on 03333 218567

If you have recently cancelled your policy or received a renewal notice, your No Claims Bonus entitlement will be displayed on either the renewal invitation or on a letter attached to your cancellation letter.  Alternatively, you can click here and complete the online form or call us on 01480 220089 during our normal opening hours. We will be unable to issue any Proof of Bonus until your existing policy has expired.

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